Returns & Refunds

1. General Policy

At MBW Europe Ltd., we are committed to delivering high-quality compaction and concrete construction equipment. We understand that sometimes, a product may not meet your needs or expectations. This returns policy outlines the process for returning an item purchased from MBW Europe Ltd.

2. Eligibility for Returns

a. Time Frame: Returns must be initiated within 30 days of the delivery date.

b. Condition of Product: Products must be returned in the same condition as they were received, including all accessories, documentation, and packaging materials.

c. Exceptions: Due to the nature of some of our equipment, not all items are eligible for return. Please check the product details at the time of purchase for specific return eligibility.

3. Initiating a Return

a. Contact Us: To initiate a return, please contact our customer service team at +44 (0) 1204 387784. Our team will guide you through the process and provide any necessary information.

b. Return Authorization: A return authorization must be obtained before sending back any equipment. Unauthorized returns may not be accepted.

4. Shipping Returns

a. Arranging Return Shipment: Due to the size and weight of our equipment, special arrangements may be needed for shipping. Our customer service team will assist you in organizing the return shipment.

b. Shipping Costs: Customers are responsible for return shipping costs unless the item is being returned due to a defect or error on our part.

5. Refunds and Credits

a. Inspection: Returned items will be inspected upon arrival at our facility. Items must meet the return condition criteria outlined in section 2b.

b. Processing Refunds: Once the return is approved, a refund will be processed to the original method of payment. Please allow up to two billing cycles for the refund to appear on your statement.

c. Partial Refunds or Restocking Fees: In cases where items are returned in a condition that does not meet our return criteria, a partial refund or restocking fee may be applied.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at +44 (0) 1204 387784. We will arrange for the return and replacement of the item at no additional cost to you.

7. Customer Service

Our customer service team is here to help with any questions or concerns regarding your purchase or the return process. Please do not hesitate to contact us at the provided phone number.

8. Policy Amendments

MBW Europe Ltd. reserves the right to amend this returns policy at any time. All returns will be subject to the policy in effect at the time of the return.

We appreciate your business and aim to provide a smooth and satisfactory experience with every purchase. Thank you for choosing MBW Europe Ltd. for your compaction and concrete construction equipment needs.